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To find information about the itsu loyalty app, please visit our loyalty page: www.itsu.com/loyalty 

You can find our nutritional & allergen product information on our menu online here. In our restaurants, this information is available at the kiosks or just ask any of our Team Members & they will communicate the allergen information to you. 

There are very small amounts of alcohol found in some of our dishes. The sushi rice in our rice-based salads & sushi is cooked using sushi vinegar which contains both spirit vinegar & rice vinegar and there are also alcohol traces in our herb dressing, used in some of our salads. We use mirin [a Japanese spirit] in our teriyaki sauce & there’s a very low alcohol content in our miso soups. 

Our salmon is considered safe to eat raw. It is EU farmed, pellet fed & individually inoculated, which means it’s exempt from the requirement to be frozen prior to being eaten raw or lightly cooked. However each pregnancy is unique to an individual so it’s best to liaise directly with your GP.

Unfortunately, our meat products are not halal certified. Our sushi rice contains rice wine vinegar & our miso soup contains low levels of alcohol, so any products including those ingredients are also not halal.

Because all our products are made by hand, it is impossible to determine exact weights. Our calories are deducted based on an average weight. For more specific information, please contact us.

Our restaurants come in a range of sizes & types which means that sometimes restaurants have exclusive menu items. Each menu is carefully curated for its location & season, so we can't guarantee all menu items will be available at every restaurant.

Please go to the sourcing section of our website here.

The majority of our sites are zero to landfill. Our napkins, paper bags, plastic cups & lids are widely recyclable. Our sushi boxes, soup cups & lids are recyclable where facilities exist. They need to be plastic coated for food safety reasons, which is why they have specific recycling requirements.

Yes! We offer a 15% discount to students & NHS workers in all our restaurants through the itsu app. If you don’t have the itsu app yet, simply register your account using your NHS [nhs.uk] or student [.ac.uk] email address. If you have an account already, head to your profile and tap 'its'my details', then just add your NHS or student email address.

To use your discount on our kiosks, simply scan your app barcode and your discount will be waiting for you in the basket page. To use your discount on our tills, simply scan your app barcode and our staff will do the rest.

Half an hour before closing, all our sushi & salads are available at half price. We think this helps reduce waste as well as giving you a little treat at the end of the day.

You can purchase our gift cards here.

The gift cards are valid for 24 months from when they are purchased.

If your gift card is lost, stolen or damaged, please email itsu as soon as possible so that we can block the card. Please include an image of the receipt or the gift card number in your email. itsu cannot be held responsible for any balance spent prior to the customer reporting the card lost.

itsu benefits from strong systems built over two decades. The company is now robust & ready to grow in new territories with carefully selected quality partners. itsu is currently exploring francise partners in the UK & globally. For more info take a look at our franchising page & get in touch. 

If you’d like to set up a corporate account with us at one of our restaurants, please contact us via delivery@itsu.com for assistance.

You’ll spot us in itsu restaurants, Sainsbury’s, Tesco, Waitrose, Morrisons, Asda, The Co-op & online at Amazon and Ocado. Visit itsu grocery to buy from your local supermarket.

You’ll find all the nutritional information on the individual product pages.

Lots of our products are suitable for vegetarians & vegans. Please check the information on the individual product pages - those suitable for vegetarians & vegans will be labelled accordingly.

Lots of our products are gluten free. Please check the information on the individual product pages – gluten free products will be labelled accordingly.

Please contact our marketing team at marketing@itsugrocery.com & someone will get back to you as soon as possible.

We are consistently mindful of our environment, striving to produce the most innovative, healthy, delicious food from responsible sources. We endeavour to package these products in the best quality & most conveniently available format. Our work’s not done & we are always working on ways to be greener, better & more sustainable. If you want to find more specific details about how to recycle our products, please use the contact us page and select “a [grocery] product purchased in supermarkets” in the drop down menu. Or for recycling tips generally, visit the recycling room.

Yes you can! Please use the contact us page, and select “a [grocery] product purchased in supermarkets” in the “what are you contacting us about today?” drop down menu. We look forward to hearing from you.

Unfortunately, at the moment we are only able to sell products within the UK. This is something we are looking into!

Yes you can! A selection of our products are available to buy in larger quantities on Amazon here.

Our responsibility to the environment includes being compliant with the Consumer Information Obligation. In order to meet this, we provide information detailing recycling advice & guidance for our customers, including how & where to recycle, a guide to recycling symbols & top recycling tips.

The overall aim is to ensure our customers are aware of their recycling responsibilities & have the correct information to become more environmentally friendly, in the home & work-place. This is focused on the traditional waste hierarchy principles of Reduce, Reuse and Recycle. For more information, click here.

We have recently removed the film wrap around our rice’noodles [whilst ensuring food safety & product quality are not compromised]. This is part of our ongoing commitment to reducing plastic. The cup & lid are also made from 50% recycled plastic. These recent changes in the rice’noodles cup alone will prevent more than 11,500kg of plastic going to landfill each year. We are aware our work is not yet done but you can see all our sustainability milestones here.

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Oprations - agne.kazberaite@itsu.com

People / Culture - harry.housen@itsu.com

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Press / Media -

Managing Director -

Founder -

Finance -

Digital Innovations & IT -

Purchasing & Logistics -

itsu [grocery] products

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itsu [grocery] Food Safety & Quality -

itsu [grocery] Managing Director -

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You can check if we deliver to your area here. But don’t worry if you can’t see your location just yet… we’re rolling out stores thick & fast!

Unfortunately, we will not be able to accommodate delivery outside our delivery radius as this is carefully set to ensure the quality of our products.

Yes, we offer both delivery & pickup options on this platform

This platform is designed for large orders only.

Should you wish to order less than £60 worth of food, please order through our delivery partners [Uber Eats, Deliveroo, JustEat] where there is no minimum order value.

Of course! We know itsu can be the perfect party starter. So, we’re more than happy to deliver right to your door.

Of course. You can place the order online, or if you'd like to discuss your requirements with us, please contact the delivery team through delivery@itsu.com.

Yes, once you have placed your order, you will receive a tracking link. Please note that the tracking link will show you the order status close to your delivery time.

To do this, please inform us 12 hours in advance at delivery@itsu.com.

We can provide cutlery & napkins upon request.

To change your delivery slot, you will need to cancel your order & place it again.

Please email delivery@itsu.com  requesting a cancellation & we will reimburse you accordingly. 

As a reminder, our cut-off time for placing & cancelling orders is 6pm the day before the delivery is due.

Any cancellation request raised after the cut off time will not be accepted.

All our products are carefully selected, and we will be unable to make changes to our products as they are made according to recipe.

Any adjustment would impact allergens, therefore providing a risk to the customer.

You can order up to 60 days in advance.

No rush though. You have until 6pm a day before the requested delivery date.

All orders need to be paid online, in advance by card when placing your order.

All cards are accepted, subject to 3DS authentication.

Yes, you can.  

Please reach out at to delivery@itsu.com to discuss this.

Please contact us at delivery@itsu.com 

Please contact the Delivery Team at delivery@itsu.com who will be able to assist you.

We're so excited you want to join us. Please look at our jobs page here.

If you forget to scan your app during an order, you can send us a copy of your receipt via the contact us form on our website and our customer care team will be in touch.