Frequently Asked Questions

Below you will find some of our most commonly asked questions about all things itsu. If your question isn't on the list below please do get in touch.

1. Why aren't the nutritional details of your potsu, salads and sushi on the packaging?

We're constantly improving and updating our eat beautiful dishes. A full nutritional breakdown of all dishes can be found in the nutrition section . If you want information about anything while in an itsu shop please ask for a nutritsu menu.

2. How many calories etc are in potsu/salad/sushi?

You'll find a breakdown of the calories, fat, saturated fat, protein and carbs of our dishes in the nutrition section of this website. We're working on making all allergen information more readily available – until then please do get in touch.

3. Where can I find the nutritional details for your dressings?

You can view a breakdown here, at the bottom of our nutritional information matrix. 

4. Is your sushi suitable for mums to be?

itsu salmon and tuna are both considered safe to eat raw. For information on our tuna and salmon visit our sustainability page. However, every pregnancy is unique to an individual and it is difficult to anticipate in each case how physiological changes may affect sensitisation to food. It is recommended that you consult with your GP as they know your pregnancy best.

6. Can I suggest a location for a new itsu?

We LOVE hearing from itsu fans, and are always looking for new sites. If you've got a great idea, get in touch, and keep an eye on the locations page for updates on stores that are coming soon.

7. Do itsu offer franchising?

At the moment, itsu does not offer franchising opportunities.

8. How can I apply for a job?

We're always on the lookout for new talent. Come along to the itsu academy at Holborn House, Brownlow St Entrance. The agency is open between 9am-5pm. Look at the jobs section of our website for more information. 

9. Do you do loyalty cards?

To celebrate our potsu menu you'll find hot potsu cards in selected itsu shops...collect 8 stamps and enjoy your 9th potsu...absolutely free!

If you have any questions around our butterfly balance update, please click here. Watch this space for our new loyalty programme, coming 2017!

10. What's itsu [grocery]?

itsu restaurants & shops have paved the way for light, healthy, Asian inspired food on-the-go. itsu grocery was born to take itsu products far and wide into supermarkets, healthy food shops, delicatessens…and now online, at