Gift cards

Looking for the perfect 'eat beautiful' stocking stuffer? Just pop into one of our stores and ask one of our team members at the till to top up one of our gift cards - it's the perfect gift for sushi lovers and noodle soup slurpers.


Find our FAQs below 

Where can I buy an itsu gift card?
You can buy a gift card in any of our itsu shops or restaurants (link to locations). Just pop into store, youíll find them at the till.

Can I buy a gift card online?
The gift cards arenít available to buy online right now but please pop into any itsu store to pick one up.

Where can I use my gift card?
You can use a gift card at any of our itsu stores or restaurants. For a full list of stores please visit our locations page.

How do I top up my gift card?
Just pop into any itsu store and ask a team member to top up the card for you.

How do I know what balance is on the card?
Just pop into any itsu store and ask a team member to check the balance on the card for you.  

Is the gift card accepted in the itsu Chelsea restaurant?
Yes, itsu gift cards can be bought or used at our itsu Chelsea restaurant.

Can I use the gift card on itsu delivery?
The gift cards cannot be used on itsu delivery orders right now; they can be used in itsu stores and restaurants only.

Can the gift card be used online to purchase itsu grocery products?
The gift cards cannot be used to buy itsu grocery products online right now; they can be used in itsu stores and restaurants only.

Can I use more than one gift cards as a method of payment?
Yes, you can use multiple gift cards as a method of payment if each card has a balance on it.

Can I use the gift card to pay for part of my purchase if I donít have enough balance on my card?
Yes, you can use a gift card for part of the payment and pay the remaining balance through another payment method.

How do I get a refund if Iíve used a gift card to pay?
The balance will be refunded onto a gift card.

I received a gift card, how long do I have to redeem the money?
The gift cards are valid for 24 months from when they are purchased.

Do you still accept the paper gift vouchers?
Yes, we will still accept the paper gift vouchers until they expire. The vouchers expire 3 months from the issue date which can be found on the back of your voucher.

My gift card does not work in store, what do I do?
If your gift card is not working, please email itsu so we can look into the issue as soon as possible. Please include an image of the receipt or the gift card number in your email.

My gift card has been lost/stolen, what should I do?
If your gift card is lost, stolen or damaged, please email itsu as soon as possible so that we can block the card. Please include an image of the receipt or the gift card number in your email. Itsu cannot be held responsible for any balance spent prior to the customer reporting the card lost.

Can I transfer my gift card balance to the itsu app?
Itís not possible to transfer your balance to the itsu app at the moment.